Return & Exchange

If something isn't right with your order, contact us first — most issues are sorted quickly over WhatsApp or a phone call.

When to contact us

• The item arrived damaged or faulty.
• You received the wrong item.
• The item does not fit the vehicle it was ordered for.

How to raise a return or exchange

• Message us on WhatsApp at 03051246171 or email Autozen03@gmail.com.
• Share your order details, the reason, and photos of the item and its packaging.
• We'll confirm the next step — repair, exchange, or return — and how to send the item back.

Condition of returned items

Items should be returned unused and in their original packaging, including any accessories or fittings supplied with them, unless the item is faulty.

Timelines and charges

Return timelines, any handling costs and the method of refund or exchange are confirmed by our team when you raise the request. We will always tell you the terms before you send anything back.

Need help?

Call or WhatsApp 03051246171 during business hours (11:00 AM – 9:00 PM), or visit our shop in Saddar, Karachi.